Novant Health earns prestigious certification

Second in state to achieve status
Feb. 25, 2014 @ 09:13 AM

Novant Health Thomasville Medical Center has been awarded  the most widely-accepted quality management system in use around the world and is the second in the state to achieve the status.

The certification was granted by DNV GL Healthcare under the  ISO 9001:2008 Quality Management System.

“Thomasville Medical Center is at the forefront of providing high quality healthcare and is recognized by many national organizations for our efforts to improve the level of care patients receive,” says Kathie Johnson, TMC president. “This commitment helps us deliver expert care to communities we serve.

“And we have a track record of innovation,” continued Johnson, “such as launching one of the area’s first cardiac rehabilitation programs, and being the first community hospital in the US to launch the Stroke Sense initiative to bring awareness to a brain attack’s signs and symptoms and the need to quickly seek medical care. Our new ISO certification certainly reflects that spirit of innovation.”

The effort took hard work, says Patrick Horine, president of DNV GL Healthcare.

“Novant Health Thomasville Medical Center has worked hard to achieve this certification, and they have done so with unwavering commitment from their top leadership to make their hospital the best it can be for meeting the healthcare needs of the community,” he said. “ISO certification isn’t just an award or trophy for something they’ve done, its public evidence that Thomasville Medical Center is at the top of their game with an obvious plan in place to make excellence an everyday objective. It’s an honor to work with a medical facility with such strong focus; they are an example for any hospital anywhere.”

The certification brings science to the art of caregiving; it helps to standardize processes around things that are proven to work, by the people doing the work, thus empowering frontline workers while creating an environment of predictability for the entire organization. The ultimate impact of ISO within hospitals is the reduction or elimination of variation, so that critical work processes are done consistently and the “best ideas” are ingrained across the entire organization.

Businesses that implement ISO do so for both the internal and external benefits. Internally it helps staff create clear and consistent processes of patient care, and ensure that progress is constantly being made toward specific quality objectives. Externally, it tells the public, as well as insurers and regulatory agencies, that the hospital is not only talking about quality, but is pursuing it with discipline and transparency.

“Hardwiring our quality management system by using the ISO 9001:2008 program has allowed Novant Health Thomasville Medical Center to further engage staff, leaders, physician partners and our customers in our continual improvement and quality focus,” said Johnson.