Old Dominion bags third straight award

Quality, on-time delivery part of criteria
Feb. 04, 2013 @ 01:41 PM

Thomasville-based Old Dominion was named the best national freight carrier for a third consecutive year.
The 2012 value and loyalty benchmarking study conducted by Mastio & Company found that Old Dominion scored atop the ranks of America's best less-than-truckload — LTL — carriers in several key categories.
"Old Dominion is honored to accept this prestigious award, which reaffirms our commitment to providing the best possible service to our customers," said David Congdon, president and CEO of Old Dominion. "As we pause to celebrate the award, we will continue to strive for the best ways to deliver on behalf of our customers. We credit this award to the hard work and dedication of the entire Old Dominion family."
More than 2,000 transportation decision makers were surveyed about their shipping preferences and needs to determine the order of its rankings. Criteria for the rankings consisted of 25 service attributes, including quality of shipping service, on-time delivery and likelihood to recommend service to others.
Among the highest marks Old Dominion received, the company garnered the most favorable ranking in customer service personnel and drivers. Congdon attributes the hard work of his employees as the driving force behind the Old Dominion's recognition.
"As a company, we have worked long and hard and invested in the resources necessary to best serve our customers," Congdon said. "Anyone can buy trucks, trailers, service centers and computers. But, in the end, it's all about people and having the right team in place. Without a team dedicated to making our customers' needs our own, it is impossible to work to achieve a common vision and to deliver on the promises we've made to our customers."
This award comes on the heels of another honor, as Old Dominion was also named one of America's most 100 trusted companies last year by Forbes magazine.

Staff Writer Daniel Kennedy can be reached at 888-3575, or kennedy@tvilletimes.com.